In the past, police personnel were required to remain physically present at the superintendent of police’s office for any assistance leading to wastage of work hours. The online system would also help the cops from remote places too to connect with the SP and the ministerial staff under him.
A brainchild of SP Noorul Hasan, the online system acts as a bridge between top brass and the force at the grassroot level apart from providing an open platform to solve problems faced by the latter.
The problems — ranging from issues plaguing the police quarters to delayed promotions or increments to transfer requests — were heard by Hasan and his team of administrative staff.
Hasan said that around 1,000 cops from 19 police stations, four offices of the SDPO, LCB, headquarters and other units participated in the e-darbar. “We have set up video conferencing at the police station and other units with webcam and other facilities. Around 55 complaints were registered,” said the SP, adding the online system is time efficient.
“During the e-darbar, I am accompanied by the ministerial staff from different departments to whom complaints are referred in-camera,” he said.
Hasan said that the personnel were earlier forced to travel from remote district places to attend the darbars or meet the senior officials. “The delays in getting heard added to their frustrations and it used to reflect on working, attitude and behaviour. With e-darbar, the problems are dealt with promptly,” said the SP.
